Policies and Guidelines

The YMCA is made up of people of all ages and from every walk of life working side by side to strengthen communities. Together we work to ensure everyone, regardless of gender, income, faith, sexual orientation, or cultural background, has the opportunity
to live life to its fullest. We share the values of caring, honesty, respect, and responsibility—everything we do stems from it.

Our policies are designed and intended to ensure everyone at the Kettle Moraine YMCA has the best possible experience.

If there are any questions, please feel free to speak with a Kettle Moraine YMCA staff member at any of our three facilities.

Membership Rights and Responsibilities 

The Kettle Moraine YMCA does not discriminate on the basis of race, color, religion, gender, age, national origin, marital status, veteran status, sexual orientation, mental or physical disability, or any other basis prohibited by a statute. The Y has the authority to deny or revoke membership and/or program privileges if the member/participant abuses or misuses any Y owned or operated equipment or facilities; engages in conduct, which is abusive, illegal, and disruptive, or poses a threat to the safety of others; engages in activities contrary to the mission and purpose of the Y. 

Sex Offender Policy 

In the interest of maintaining a safe environment for members, guests, and employees, the Kettle Moraine YMCA conduct regular sex offender screenings on all members, participants, and guests. If a sex offender match occurs, the Y reserves the right to cancel membership, end program participation, and remove visitation access. Any individual listed on any state or national sexual offender registry shall be denied access to the Kettle Moraine YMCA facilities, grounds, and program venues. The YMCA will suspend membership and activity privileges of any person accused of sexual assault or abuse of a minor until allegations are cleared.   

 Membership Payment 

All memberships must be set up as a monthly bank draft or an annual payment. Bank drafts must be set through savings or checking accounts or credit cards.  

Membership Hold Option 

Our hold option allows members the option of temporarily suspending a continuous bank draft membership. Your membership may be placed on hold for a minimum of 2 months and a maximum of 4 months in one calendar year. Written notice must be provided to the Y at least 10 days prior to the bank draft withdrawal date of the membership being placed on hold. A fee of $5 per month that the membership is being put on hold will be charged at the time the hold is occurring. The membership will automatically return to the regular rate. Nationwide Membership rules apply. Your membership must be in active standing at your home Y to utilize a Y in another location. 

Canceling Your Membership  

We will be sorry to see you leave, but if it becomes necessary to cancel your membership, you must provide a 5-day notice in advance of your bank or credit card draft date.  

  You can do this by stopping by our Welcome Desk at any of our three locations or by sending an email to [email protected] 

No terminations are accepted over the phone. 

Annual memberships which are prepaid will terminate at the end of their term.  No cancelation notice is required.  

Membership Credit Vouchers/Refunds  

  • Membership dues are non-refundable. It is the responsibility of the member to monitor their account activity and contact the Membership office immediately with questions concerning their account.    
  • Annual Membership dues which are prepaid are non-refundable.  
  • If you were incorrectly charged due to the YMCA’s failure to cancel or put the membership on hold, a full refund will be given as long as the refund is accompanied by proper documentation (i.e. hold form, cancel form, email, etc).  
  • Credit Vouchers do not expire. 

Check-In Procedure 

Your safety is our number one concern! While you and your family are here using our facility, we want you to feel safe. For that reason, we require everyone, each time they visit the Y, to either scan their membership card, download our mobile app and scan your device, show a community participant pass, or check in with a photo ID. The Kettle Moraine YMCA compares its membership database to the National Registry of Convicted Sex Offenders daily. It is our policy to terminate the membership or deny access to anyone registered as a sex offender.  

Towel Service 

Towel service is exclusively for members. Community participants are asked to bring their own towels. 

Members: 

Your membership card is your key to the Kettle Moraine YMCA! Present your card every time you enter the building. All members, ages 10 and older, receive a membership card when they join. If you haven’t received your photo card yet, please stop at the Welcome desk to have your picture taken. If a member forgets his/her card, the member must verify membership with a photo ID. Lost or stolen cards must be reported and replaced at a $5 fee. Please let our staff know if you need a replacement card. Personal belongings may not be given as a substitute for your membership card. 

Community Participants in Programs: 

Program participants must register at the Welcome Desk prior to attending the first class of the session. The participant will receive a Community Participant Pass valid for the length of the class. The participant will need to bring that pass for each class to be admitted into the building. Photo ID is required for those 18 years and older accompanying the participant to class. 

Day Pass Users: 

Guests 18 years and older must present a photo ID card each and every time they purchase a day pass.  Guest passes can only be purchased at the membership desk.  Prices for guest passes:  Youth $7, Adult $10, Senior $9, Household $15

Nationwide Membership 

Nationwide members are welcome at the Kettle Moraine YMCA. Please bring your Y membership card or a photo ID. 

Photo ID 

Guests over the age of 18 are required to present a photo ID, membership card with photo or community participant pass each time they enter the facility. For your safety, the Y denies membership, access to the facility, or participation to registered sex offenders. 

Dress Code Policy 

This attire policy aligns with the Y’s mission and core values so that everyone is comfortable when they come to the Y. Staff may ask a member or guest to change because of inappropriate attire. 

  • No clothing with vulgar or profane writing or pictures.  
  • Shirts must always be worn. 
  • Shirts must be worn over running bras. 
  • Shorts must be of appropriate length.  
  • Swimwear is only to be worn in the pool areas. 
  • Shoes are required in the facility at all times except for the pool and locker rooms. 
  • Tattoos, body art, piercings, or body modifications that carry sexual, vulgar, or offensive messages, references, or pictures, including that of alcohol, tobacco, drugs, and gang affiliations, will not be permitted. You may cover these so that they are not exposed while using the facility.  
  • Please follow the rules by program area. 

Program Registration 

As a Y member, you’ll have priority when it comes to programs that require registration. Registration is easy online 

at https://kettle.recliquecore.com/programs/ or in person at our Welcome Desk.  

Program Payment 

Some classes offered at the Y are included with your membership; however, some classes have additional fees that must be paid in full at the time of registration. Payment can be made by cash, check, Visa, MasterCard, or Discover. 

Member Rate (M) 

To receive the reduced member program rate, the individual being registered must be a Y member, and the membership must remain active during the program you are enrolling in. If the membership lapses during the class, the difference between the member and community participant rate must be paid. 

Community Participant Rate (CP) 

When a membership is purchased within the first two weeks of the class that you are currently registered as a community participant, the difference between the community participant and member rate will be refunded in the form of a credit voucher or applied to your membership.  

Nationwide Members 

Nationwide Members will receive 50% off the Community Participant rate and can register when community participant registration opens.  Due to limitations with our program software, to receive a 50% off discount nationwide, members must register in person or over the phone.  

Veterans Membership Discount 

All Veterans will receive a 15% discount on their membership at the Kettle Moraine YMCA, new members will have the join fee waived.  Veteran must be included in the membership to receive the discount. To establish eligibility for the discount, veterans must present either a DD214 reflecting an honorable character of service or a Wisconsin Driver’s license bearing the VETERAN identifier.  Documentation must be presented in order to have the discount applied.  Current members must stop at the desk at least 5 days prior to their draft date to make any changes to their monthly draft. The offer is not retroactive.

Military Membership Discount 

Deployment can be a stressful and uncertain time for our nation’s servicemen and women and their families. In partnership with the Armed Services YMCA and the Department of Defense, the Y is proud to offer memberships and respite child care services to eligible military families and personnel to give them extra support during this difficult period. It’s our way of giving back to those who dedicate themselves to serving our country.  Contact Military OneSource at www.militaryonesource.com or call 1-800-342-9647 to confirm eligibility and receive an eligibility form. Bring your completed eligibility form, Military ID and any other required documentation (generally your Deployment Orders or Military Service Headquarters approval letter) to the Kettle Moraine YMCA for verification.

Canceled Programs & Classes/Credit Vouchers/Refunds 

  • Programs/classes that land on holidays will be prorated at the time of payment.  
  • Programs/classes that are canceled for inclement weather are not refundable and do not qualify for a credit voucher. 
  • Programs/classes lacking sufficient enrollment may be canceled. If this happens, you may transfer to another program, receive a credit voucher or receive a refund. 
  • The Y reserves the right to change program/class times or locations should a situation arise.
  • Program/class participants will be notified of the change, and a credit voucher or a refund will be issued if the participant is unable to attend the new program time. 
  • If you need to withdraw from a program before it begins, we will be happy to issue a credit voucher; refunds are not given. 
  • Late registrations are accepted for most classes, up to 2 weeks into a session; however, class fees will not be prorated. 
  • Credit Vouchers are an electronic deposit of the credit amount into the member/participant’s YMCA account. It can be redeemed toward any program the Kettle Moraine YMCA offers.  Credit vouchers can not be used online.  They can be used in person at any branch or over the phone. 
  • Credit vouchers do not expire. 

Electronic Devices 

Any use of Electronic Devices including, but not limited to phone calls, texting, taking photos or videos, or internet use is prohibited while in all locker rooms and restrooms. 

When using an electronic device in our program areas, the below expectations must be met: 

  • Pictures/Videos should only be of those in your party. 
  • Do not take pictures of other program participants. 
  • If the staff feel this is being abused, you may be asked to stop and delete any pictures or videos.  

Photos and Videos 

From time to time, pictures and videos may be taken of participants to use for promotional purposes. These pictures will be used in publications, on our website, and on social media platforms. If you do not wish to have your photo taken, please notify the photographer or class instructor. The Y is not responsible for photos and videos were taken by non YMCA employees. 

Member Code of Conduct 

We are committed to providing a safe and welcoming environment for all members and guests. To promote safety and comfort for all, we ask individuals to act appropriately at all times when they are in our facility or participating in our programs. Our Code of Conduct reflects our core values of caring, honesty, respect, and responsibility.  

Specifically, members are NOT to engage in the following activity including:  

  • Angry or vulgar language including swearing, name-calling, or shouting.  
  • Intentional physical contact with another person in an angry, threatening, or sexual manner.  
  • Any demonstration of sexual activity.  
  • Harassment, intimidation, or bullying by words or gestures, body language, or any other menacing behavior.  
  • Inappropriate attire. YMCA dress code is enforced by Y staff.  
  • Theft or behavior that results in the destruction of property.  
  • Carrying, or concealing weapons or devices or objects that may be used as weapons.  
  • Using or possessing illegal substances, alcohol, or tobacco on Y property, Y vehicles, or at Y sponsored programs.  
  • Chronic disregard for Y policies.  
  • Any conduct that is inappropriate, threatening, or offensive in nature.  
  • The use of cell phones with cameras and all other camera or video recording devices are PROHIBITED in all bathrooms, locker rooms, and changing areas.  

Members and guests are encouraged to be responsible for their personal comfort and safety by requesting that the offensive behavior be stopped from any person whose behavior is in violation of the Code of Conduct listed above. If a member feels uncomfortable confronting the person directly, they should report it immediately to a Y staff person. Our staff are here to help make the Y the best part of your day.  

The YMCA will deny or revoke membership to registered sex offenders.  The YMCA will suspend membership and activity privileges of any person accused of sexual abuse of a minor until allegations are cleared.   

Tobacco, Alcohol and Drug Policy 

For optimal health of all members, participants, volunteers, and staff of the Kettle Moraine YMCA, our grounds, facilities, and off-site program areas are tobacco, alcohol, and drug-free environments. Any types of drugs, tobacco, alcohol, or controlled substances are prohibited. This includes, but is not limited to, cigarettes, electronic cigarettes, cigars, pipes, water pipes, vapes, chewing tobacco, and snuff, as well as any drugs (except those properly prescribed by a physician and used in accordance with the physician’s instructions). 

Individuals under the influence of alcohol or drugs are prohibited from the grounds of the Kettle Moraine YMCA, facilities, and offsite program areas. 

Accident, Injury, or Incident 

We do our best to keep you safe, but if an accident, injury or unusual incident does occur, please report it to the Welcome Desk immediately. The Y recommends all members and participants consult a physician prior to starting an exercise program. 

Weather Related Closing Policy 

In the event of inclement weather, the Y will make every effort to continue services at our branches and throughout our programs. However, in certain conditions when safety becomes a concern, branch closures and program cancellations may be necessitated. Information regarding cancellations will be publicized through our website, Facebook page, and local news channels. 

West Washington & River Shores Branches Weather Related Closing Policy » 

Feith Family Ozaukee Branch Weather Related Closing Policy » 

West Washington & Feith Family Branches 

Youth ages 10 and up are allowed in the facility without a supervising individual.    

Youth ages 8-9 must have a supervising individual (16+) in the building at all times but do not require direct supervision. 

Youth ages 7 and under must have a supervising individual (16+) with them at all times who is actively supervising the child(ren). 

River Shores YMCA 

Ages 18 and up 

Youth ages 10 and up are allowed in the pool without a supervising individual. 

Youth ages 8-9 must be accompanied by a supervising individual (16+) on the pool deck and actively supervising the child(ren). 

Youth ages 7 and under must have a supervising individual (16+) in the water at all times actively supervising the child(ren).*   

*If the child(ren) can pass a swim test, the supervising individual does not need to be in the water but must be on the pool deck actively supervising the child(ren). 

Lifeguards reserve the right to require any individual to pass a swim test to use the deep end of the large pool. 

The YMCA encourages the use of lifejackets for all children, regardless of age, who can not pass a swim test.  The YMCA provides lifejackets.  

Lap Swim 

Ages 13 and up 

Whirlpool 

Ages 18 and up 

Adult Locker Rooms (West Washington location only) 

Ages 18 and up 

Men/Boys & Women’s/Girls Locker Rooms 

Open to all ages; however, please refer to the facility age use policy regarding supervision requirements for youth 9 and under. 

Youth ages 4 and older are required to use their same-sex locker room or the family locker room. 

Family Locker Rooms  

Open to all ages; however, please refer to the facility age use policy regarding supervision requirements for youth 9 and under. 

Ages 13 and up  

Youth ages 10-12 are permitted with a supervising individual (16+) and must exercise directly adjacent to the supervising individual (16+) at all times. 

Open to all ages; however, anyone under the age of 16 requires a supervising individual (16+) to be present while using the court. 

Ages 18 and up