Policies & Procedures

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Keeping you safe.

Membership Rights and Responsibilities »

The Kettle Moraine YMCA does not discriminate on the basis of race, color, religion, gender, age, national origin, marital status, veteran status, sexual orientation, mental or physical disability, or any other basis prohibited by statue. The Y has the authority to deny or revoke membership and/or program privileges if the member/participant abuses or misuses any Y owned or operated equipment or facilities; engages in conduct, which is abusive, illegal, and disruptive, or poses a threat to the safety of others; engages in activities contrary to the mission and purpose of the Y.

Sex Offender Policy »

In the interest of maintaining a safe environment for members, guests and employees, the Kettle Moraine YMCA conducts regular sex offender screenings on all members, participants, and guests. If a sex offender match occurs, the Y reserves the right to cancel membership, end program participation, and remove visitation access. Any individual listed on any state or national sexual offender registry shall be denied access to the Kettle Moraine YMCA facilities, grounds and program venues.

Member Code of Conduct »

Every person who steps through the doors of the Kettle Moraine YMCA is asked to uphold the principles of caring, honesty, respect, and responsibility at all times. As a guide these values lead us to the expectation that all members enjoy a safe, welcoming and comfortable environment. It is expected that each of us show respect and caring for others, that each person takes responsibility for their own actions, that each of us behaves honestly, and are open to guidance by Y staff. Safety is our number one concern. Members, community participants and guests may be asked to leave if their behaviors are deemed unsafe by the YMCA staff team.

The policies listed below are outlined by our Board of Directors and help to ensure the member code of conduct is met.

Accident, Injury or Incident »

We do our best to keep you safe, but if an accident, injury or unusual incident does occur, please report it to the Welcome Desk immediately. The Y recommends all members and participants consult a physician prior to starting an exercise program.

Age Use Policy - General »

West Washington & Feith Family Ozaukee Branches

Youth under the age of 8 must have direct supervision at all times by a supervising individual, who is 16 years or older, unless participating in a supervised class.

Youth 8 and older may be unaccompanied but need to check in at the Welcome Desk with a membership card.

Wellness Center, Free Weight Center and Group Fitness Classes:

For everyone’s safety, the Wellness Center, Free Weight Center and Group Fitness classes are for adults and youth 13 years and older.

Youth ages 10-12 years old may use the Wellness Center with a supervising individual after attending an orientation together. Youth 10-12 must exercise directly adjacent to their supervising individual. Access is only during specific times. Please see the Wellness Center for times.

River Shores Branch

All participants must be 18 years or older to use the facility.

Age Use Policy - Pools »

To increase safety, children 7 years and under MUST be actively supervised by an individual 16 years or older who is in the water and within arm’s reach at all times.

Children in a supervised class or have the ability to pass a swim test are the only exception.

Children 7 years and under that pass the swim test must be actively supervised by an adult 16 years or older on the pool deck.

Youth 8 and older may use the pool unaccompanied by an adult.

To ensure safety, lifeguards have the right to request that individuals complete a swim test.


Water Slide Height Requirements


West Washington Branch:

Body Slide Rules: Patrons must be at least 40 inches tall or pass the swim test to use the body slide.

Tube Slide Rules: Patrons must be at least 48 inches tall or pass the swim test to use the tube slide.

Feith Family Ozaukee Branch:

Children must be 50” tall or pass a swim test to use the slide.

Attire Policy »

This attire policy aligns with the Y's mission and core values, so that everyone is comfortable when they come to the Y. Staff may ask a member or guest to change because of inappropriate attire.

  • No clothing with vulgar or profane writing or pictures. Shirts must be worn at all times.
  • No bare midriffs. Shirts must be worn over running bras.
  • Swimwear is only to be worn in the pool areas.
  • Shoes are required in the facility at all times except for the pool and locker rooms.
  • Shorts must be of appropriate length.
  • Tattoos, body art, piercings or body modifications that carry sexual, vulgar or offensive messages, references or pictures, including that of alcohol, tobacco, drugs, and gang affiliations, will not be permitted. You may cover these so that they are not exposed while using the facility. Please follow the rules by program area.

Nationwide Membership »

The Kettle Moraine YMCA Association participates in the Nationwide Membership Program. Nationwide Membership enables Full Facility members to visit any participating YMCA in the United States at no additional charge through membership at your home YMCA. It is our goal to help you reach your health and wellness goals wherever you live, work and travel. For more information, or a list of participating Y’s, visit http://www.ymca.net/nationwide-membership.

Cancelled Classes/Credits/Refunds »

  • Programs/service dates that land on holidays, are cancelled for inclement weather or conflict with school district calendars are not refundable and do not qualify for a credit.
  • Programs/services lacking sufficient enrollment may be cancelled. If this happens you may transfer to another program/service, receive a credit or receive a refund. The Y reserves the right to change program/service times or locations should a situation arise.
    • Programs/service participants will be notified of the change and credit vouchers will be issued if the participant is unable to attend the new program/service time.
  • If you need to withdraw from a program/service before it begins we will be happy to issue a credit voucher, refunds are not given.
  • Late registrations are accepted for most classes, up to 3 weeks into a session; however, class fees will not be prorated.

Check-In Procedure »

Your safety is our number one concern! While you and your family are here using our facility, we want you to feel safe. For that reason, we require everyone, each time they visit the Y, to either scan their membership card, download our mobile app and scan your device, show a community participant pass, or check in with a photo ID. The Kettle Moraine YMCA compares its membership database to the National Registry of Convicted Sex Offenders daily. It is our policy to terminate the membership or deny access to anyone registered as a sex offender.

Members:

Your membership card is your key to the Kettle Moraine YMCA! Present your card every time you enter the building. All members, ages 8 and older, receive a membership card when they join. If you haven’t received your photo card yet, please stop at the Welcome desk to have your picture taken. If a member forgets his/her card, the member must verify membership with a photo ID. Lost or stolen cards must be reported and replaced at a $5 fee. Please let our staff know if you need a replacement card. Personal belongings may not be given as a substitute for your membership card.

Community Participants in Programs:

Program participants must register at the Welcome Desk prior to attending the first class of the session. The participant will receive a Community Participant Pass valid for the length of the class. The participant will need to bring that pass for each class to be admitted into the building. Photo ID is required for those 18 years and older accompanying the participant to class.

Day Pass Users:

Guests 18 years and older must present a photo ID card each and every time they purchase a day pass.

Core Values »

To ensure that all members and community participants enjoy a safe, welcoming and comfortable environment, every person who steps through the door of the Kettle Moraine YMCA is asked to uphold the four core values of honesty, respect, responsibility, and caring.

Electronic Devices »

Any use of Electronic Devices including, but not limited to: phone calls, texting, taking photos and/or videos, or internet use is prohibited while in all locker rooms and restrooms.

  • When using an electronic device in our program areas, the below expectations must be met:
    • Pictures/Videos should only be of those in your party.
    • Do not take pictures of other program participants.
    • If staff feel this is being abused, you may be asked to stop and delete any pictures and/or videos.

Locker Rooms & Shower Facilities »

West Washington Branch

Family & Special Needs Locker Room:

This locker room is for special needs individuals and families. Adults with opposite sex children ages 4 and older must use the family locker room.

Boys & Girls Locker Rooms (Upstairs):

Youth ages 7 and under must be accompanied by a supervising individual while using the locker room facilities. Youth ages 3 and under may use the opposite sex locker room if accompanied by a supervising individual. Youth ages 4 and older must use the same gender locker room and showers or the Family/Special Needs Locker room with a supervising individual.

Men & Women Adult Locker Rooms (Downstairs):

Adults age 18 and older are permitted to use the adult locker rooms.

 

River Shores Branch

Men & Women Adult Locker Rooms:

Adults age 18 and older are permitted to use the adult locker rooms.

 

Feith Family Ozaukee Branch

Youth ages 7 and under must be accompanied by a supervising individual while using the locker room facilities. Youth ages 3 and under may use the opposite sex locker room if accompanied by a supervising individual. Youth ages 4 and older must use the same gender locker room and showers or the Family/Special Needs Locker room with a supervising individual.

Family Locker Room:

This locker room is for families and special needs individuals. Parents with children of the opposite gender who are older than age 4 must use family locker room.

Women's Locker Room:

Women, girls and boys ages 3 and younger with mother/guardian may use this locker room.

Men's Locker Room:

Men, boys and girls ages 3 and younger with father/guardian may use this locker room.

Locks And Lockers »

River Shores Branch
Members and community participants using lockers at the River Shores location are asked to bring their own padlock and must be removed daily.

 

West Washington & Feith Family Ozaukee Branches
All members and community participants using lockers must leave their membership card or participant pass in exchange for a key to a locker. Individuals who lose locker keys will be charged a $20 replacement fee. The Kettle Moraine YMCA is not responsible for lost or stolen property. You are strongly encouraged to lock your belongings. If using the family locker room at the West Washington branch you are asked to bring your own padlock and must be removed daily.

Membership Hold Option »

Our hold option allows members the option of temporarily suspending a continuous bank draft membership. Your membership may be placed on hold for a minimum of 2 months and a maximum of 4 months in one calendar year. Written notice must be provided to the Y at least 10 days prior to the bank draft withdrawal date of the membership being placed on hold. Monthly hold fees are $5 and will be paid through bank draft for the term of the hold, and then membership will automatically return to the regular rate. Nationwide Membership rules apply. Your membership must be in active standing at your home Y to utilize a Y in another location.

Mission »

The mission of the Kettle Moraine YMCA is to put Christian principles into practice that build a healthy spirit, mind and body for all.

Payments »

Membership Payment
All memberships must be set up as a monthly bank draft or an annual payment. Bank drafts must be set through savings or checking accounts or credit cards.

Program Payment
Some classes offered at the Y are included with your membership; however, some classes have additional fees that must be paid in full at the time of registration. Payment can be made by cash, check, Visa, MasterCard or Discover.

Photo ID »

Guests over the age of 18 are required to present a photo ID, membership card with photo, or community participant pass each time they enter the facility. For your safety, the Y denies membership, access to the facility, and/or participation to registered sex offenders.

Photos and Videos »

From time to time, pictures and videos may be taken of participants to use for promotional purposes. These pictures will be used in publications, on our website and on social media platforms. If you do not wish to have your photo taken, please notify the photographer and/or class instructor. The Y is not responsible for photos and videos taken by non YMCA employees.

Program Registration »

As a Y member, you'll have first priority when it comes to programs that require registration. Registration is easy online at counter.kmymca.org or in person at our Welcome Desk.

Member Rate (M)

To receive the reduced member program rate, your membership must remain active during the program you are currently enrolled in. If the membership lapses during the class, the difference between the member and community participant rate must be paid.

Community Participant Rate (CP)

When a membership is purchased within the first two weeks of the class that you are currently registered as a community participant, the difference between the community participant and member rate will be refunded in the form of a credit voucher or applied to your membership.

Tobacco, Alcohol and Drug Policy »

For optimal health of all members, participants, volunteers and staff of the Kettle Moraine YMCA, our grounds, facilities and off-site program areas are tobacco, alcohol and drug free environments. Any types of drugs, tobacco, alcohol or controlled substances are prohibited. This includes, but is not limited to, cigarettes, electronic cigarettes, cigars, pipes, water pipes, vapes, chewing tobacco, and snuff, as well as any drugs (except those properly prescribed by a physician and used in accordance with the physician’s instructions).

Individuals under the influence of alcohol and/or drugs are prohibited from the grounds of the Kettle Moraine YMCA, facilities, and offsite program areas.

Terminate Membership »

We’ll be sorry to see you leave, but if it becomes necessary to cancel your membership, you must provide a 10 day written notice in advance of your bank draft date. A termination form must be completed. No terminations are accepted over the phone, email or by fax. Prepaid memberships will terminate at the end of their term. Refunds are not given on prepaid/annual memberships or due to non-use, missed classes or without notice 10 days in advance of the bank draft date.

Towel Service »

All Branches
Towel service is exclusively for members. Community participants are asked to bring their own towels.

Bullying »

We believe that the experience of Y members, community participants, and guests – young and old – should be guided by what is best for the safe and healthy development of a person. Our members and participants have a unique opportunity for growing and thriving. It is essential that we are mindful of each person’s physical, emotional, and developmental needs. We must also be particularly diligent in recognizing their unique vulnerabilities.

The Kettle Moraine YMCA prohibits the harassment, intimidation or bullying of any member, guest, program participant, staff or volunteer.

Bullying or harassment are defined as any intentional written, verbal or physical act directed towards another person that causes mental or physical harm and is perceived as being dehumanizing, intimidating, hostile, humiliating, threatening or otherwise likely to invoke fear of physical harm or emotional distress. This policy includes cyber bullying through the use of internet, cell phone, text messages, computers or other electronic devices.

Acts deemed to be harassment should be reported to the Branch Director immediately.

Anyone who engages in harassment or bullying of another person at the Kettle Moraine YMCA, our grounds, facilities and offsite program areas will be subject to disciplinary action, including but not limited to: termination of membership privileges and/or program participation.

Weather Related Closing Policy »

In the event of inclement weather, the Y will make every effort to continue services at our branches and throughout our programs. However, in certain conditions when safety becomes a concern, branch closures and program cancellations may be necessitated. Information regarding cancellations will be publicized through our website, Facebook page and local news channels

West Washington & River Shores Branches: Weather Related Closing Policy

Feith Family Ozaukee Branch: Weather Related Closing Policy