Policies & Procedures

Keeping you safe.

Membership Rights and Responsibilities »

The Kettle Moraine YMCA does not discriminate on the basis of race, color, religion, gender, age, national origin, marital status, veteran status, sexual orientation, mental or physical disability, or any other basis prohibited by statue. The Y has the authority to deny or revoke membership and/or program privileges if the member/participant abuses or misuses any Y owned or operated equipment or facilities; engages in conduct, which is abusive, illegal, and disruptive, or poses a threat to the safety of others; engages in activities contrary to the mission and purpose of the Y.

Age Use Policy »

West Washington Branch

Children under the age of 8 must have direct supervision at all times by a supervising individual who is 18 years or older, unless participating in a supervised class.

Children 8 and older may be unaccompanied but need to check in at the Welcome Desk with a membership card.

Circuit Weight Center, Free Weight Center and Group Exercise Classes:

For the safety of children and participants these areas are for adults and youth 14 and older. Children under 14 are not allowed in these program areas or classes. This includes sitting or watching from the side. As a service to our members and guests, the Y offers babysitting services for children ages 6 weeks through age 7. Some exceptions are as follows:

Youth ages 12-13 may attend a group exercise class with a supervising adult.

Youth ages 12-13 may use the Circuit Weight Center with a supervising adult after attending an orientation together. Access is only during specific times: Fridays 6:00pm-10:00pm, Saturdays 11:00am-6:00pm, Sundays 11:00am-4:00pm.

Youth ages 11-13 may use the Free Weight Center with a supervising individual or through these methods:

  • Completion of the Intro to Weight Training Program
  • While working with a YMCA Certified Personal Trainer

Virtual Vault & Fit Zone at West Washington Branch

Ages 8 and up are allowed without a parent.

Children ages 6-7 years old must be accompanied by a supervising individual the entire time.

Children younger than 6 years are not permitted to use the equipment.

Feith Family Ozaukee Branch

Children under the age of 10 must be accompanied by a parent, guardian, or supervising individual 18 years or older while at the Y.

Children ages 8-9 cannot simply be dropped off, parent, guardian, or supervising individual 18 years or older must be present in the facility.

Children under the age of 8 must be supervised at all time while in our YMCA. Supervision must be by a parent, guardian, or supervising individual 18 years or older or by a designated YMCA staff member during a YMCA program.

Pools

Children ages 3-5 must have a parent, guardian, or supervising individual 16 years or older within arm’s reach of them when they are in the pool or pool area.

Children ages 6-7 must have a parent, guardian, or supervising individual 16 years or older present on the pool deck and actively supervising. Children 8 and older may use the pool but may be required to pass a swim test. All non-swimming children must have and individual 16 years or older actively supervising on the pool deck.

Fitness Center

Members and Guests ages 9 & under are prohibited from using the Fitness Center at all times. No Exceptions.

Children ages 10-12 must complete an orientation with their parent, or guardian before using the Fitness Center. After the orientation they may use cardio machines and equipment directly adjacent to their parent or guardian during specified non-peak times. Children 10-12 may NOT use the Fitness Center M-F 5:00pm-7:30pm or Sat/Sun Open -1:00pm.

Children ages 13-15 must complete an orientation before using the Fitness Center.

River Shores Branch

All participants must be 18 years or older to use the facility.

Attire Policy »

This attire policy aligns with the Y's mission and core values, so that everyone is comfortable when they come to the Y. Staff may ask a member or guest to change because of inappropriate attire.

  • No clothing with vulgar or profane writing or pictures.
  • Shirts must be worn at all times. (Except during noon hoops)
  • No bare midriffs. (Shirts must be worn over running bras)
  • Swimwear is only to be worn in the pool areas.

AWAY Membership Program »

No matter where you are traveling in the USA and abroad, you’re always welcome at the Y. You may use your Y membership at other Ys across the state, country and world; however, members should purchase their membership in the community where they live. Keep your valid membership card with you when you travel to verify your membership. Visit www.ymca.net for more information. Some restrictions and fees may apply. AWAY members receive member price during our community registration period. Ask for more details at the membership desk.

Cancelled Classes/Credits/Refunds »

Programs/services lacking sufficient enrollment may be cancelled. If this happens you may transfer to another program/service, receive a credit or receive a refund. If you need to withdraw from a program/service before it begins we will be happy to issue a credit voucher, refunds are not given. Programs/service dates that land on holidays or are cancelled for inclement weather are not refundable and do not qualify for a credit.

Credit vouchers are only good for 1 year from the date the credit voucher was created. The Y reserves the right to change program/service times or locations should a situation arise. Programs/service participants will be notified of the change and credit vouchers will be issued if the participant is unable to attend the new program/service time.

Check-In Procedure »

West Washington & River Shores Branches
A membership card is issued to members 8 years of age and older. Members must present their membership card and Community Participants must present their Community Participant Pass at the Welcome Desk to gain entry into the facility. If a member forgets his/her card, the member must verify membership with a photo ID. Membership cards are non-transferable. Replacement cards are available for $5. Personal belongings may not be given as a substitute for your membership card.

Feith Family Ozaukee Branch
A membership card is issued to members 5 years of age and older. Members must present their membership card and Community Participants must present their Community Participant Pass at the membership desk to gain entry into the facility. If a member forgets his/her card, the member must verify the membership with a photo ID. Membership cards are non-transferrable. Replacement cards are available for $5.00.

Core Values »

To ensure that all members and community participants enjoy a safe, welcoming and comfortable environment, every person who steps through the door of the Kettle Moraine YMCA is asked to uphold the four core values of honesty, respect, responsibility, and caring.

Electronic Devices »

The use of digital cameras, camcorders, cell phones and other electronic devices capable of recording an image are prohibited in all locker rooms, restrooms and all aquatic areas.

Locker Rooms & Shower Facilities »

West Washington Branch

Family & Special Needs Locker Room:

This locker room is for special needs individuals and families. Youth 7 and under must be accompanied by a supervising individual. Adults with opposite sex children ages 4 and older must use the family locker room.

Boys & Girls Locker Rooms (Upstairs):

Youth ages 7 and under must be accompanied by a supervising individual while using the locker room facilities. Youth ages 3 and under may use the opposite sex locker room if accompanied by a supervising individual. Youth ages 4 and older must use the same gender locker room and showers or the Family/Special Needs Locker room with a supervising individual.

Men & Women Adult Locker Rooms (Downstairs):

Adults ages 18 and older are permitted to use the adult locker rooms.

Feith Family Ozaukee Branch

Youth under age 8 must be supervised in all locker rooms areas.

Family Locker Room:

This locker room is for families and special needs individuals. Parents with children of the opposite gender who are older than age 5 must use family locker room.

Women's Locker Room:

Women, girls and boys ages 5 and younger with mother/guardian may use this locker room.

Men's Locker Room:

Men, boys and girls ages 5 and younger with father/guardian may use this locker room.

Locks And Lockers »

River Shores Branch
Members and community participants using lockers at the River Shores location are asked to bring their own padlock.

West Washington Branch
All members and community participants using lockers at the West Washington location must leave their membership card or participant pass in exchange for a key to a locker. Individuals who lose locker keys will be charged a $20 replacement fee. The Kettle Moraine YMCA is not responsible for lost or stolen property. You are strongly encouraged to lock your belongings.

Feith Family Ozaukee Branch
Full size lockers are available to store your belongings while you use the facility. You do not need to bring your own lock. The Y offers members small kit lockers with laundry and towel service for an additional monthly fee. There is a $20 replacement fee for all lost locker keys.

Membership Hold Options »

West Washington & River Shores Branches
This allows members to put a membership “on hold” for up to three months, one time per year without incurring another joining fee. This option is only available to bank draft or credit card draft members. Membership On Hold can be done at the Welcome Desk, 10 days prior to draft date. Let us know the dates the membership is to be held. The membership will automatically start on the return date. There is a one time fee of $5 for Youth/Student Membership, $10 for Adult Membership, $15 for Household Membership.

We also offer a seasonal hold for members who have an additional residence out of the state. By paying a one time fee of $25, this will prevent another joiner fee on return, and the membership will automatically resume on your return date. This is for our bank draft/credit card draft members only and written notice 10 days prior to draft date is required to stop the monthly deduction. One seasonal hold per year per membership type.

Feith Family Ozaukee Branch
Our hold option allows members the option of temporarily suspending a continuous EFT membership. Your membership may be placed on hold for a minimum of 2 months and a maximum of 4 months in one calendar year. Written notice must be provided to the Y at least 10 days prior to the EFT withdrawal date of the membership being placed on hold.  Monthly hold fees are $5 and will be paid through EFT for the term of the hold, then membership will automatically return to the regular rate.

Payments »

Program fees must be paid in full at the time of registration. Payment can be made by cash, check, Visa or MasterCard.

Photo ID »

Guests over the age of 18 are required to present a photo ID. For your safety the Y denies membership, access to the facility and/or participation to registered sex offenders.

Photos »

From time to time, photographs may be taken of participants to use for promotional purposes. These pictures will be used in publications, on our web site and Facebook page. If you do not wish to have your photo taken, please notify the photographer and/or class instructor. The Y is not responsible for photos taken by parents of children on field trips.

Program Registration »

As a Y member, you’ll have first priority when it comes to programs that require registration. Registration is easy online at www.kmymca.org/programs/register/, in person at our membership desk or over the phone.

Member Rate (M)

To receive the reduced member program rate, your membership must remain active during the program you are currently enrolled in. If the membership lapses during the class, the difference between the member and community participant rate must be paid.

Community Participant Rate (CP)

When a membership is purchased within the first two weeks of the class that you are currently registered as a community participant, the difference between the community participant and member rate will be refunded in the form of a credit voucher or applied to your membership.

Terminate Membership »

West Washington & River Shores Branches
The primary member must complete and sign a membership termination form in person. Forms are available at the Welcome Desk. Unfortunately, we cannot accept verbal, email or phone notices. Please include your membership cards with your written notice. If your membership is deducted monthly, we need 10 days prior to the date of deduction to cancel your draft. All membership fees are non-refundable.

Feith Family Ozaukee Branch
We’ll be sorry to see you leave, but if it becomes necessary to cancel your membership, you must provide a 10 day written notice in advance of your EFT date. All membership cards must be turned in at the time of cancellation and a termination for must be completed. No terminations are accepted over the phone or by fax. Prepaid memberships will terminate and the end of their term. Refunds are not given on prepaid memberships or due to non-use, missed classes or without notice 10 days in advance of the EFT date.

Towel Service »

West Washington & River Shores Branches
Towel service is exclusively for members. Community participants and SilverSneakers® participants are asked to bring their own towels.

Feith Family Ozaukee Branch
Shower towel service is available for an additional small monthly fee. Please see the membership desk for details. Small towels are included with the membership and are available to all members.

Weather Related Closing Policy »

Our buildings usually remain open during inclement weather. However, we do cancel classes and programs.

West Washington & River Shores Branches: Weather Related Closing Policy

Feith Family Ozaukee Branch: Weather Related Closing Policy