Policies & Procedures

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Keeping you safe.

Membership Rights and Responsibilities »

The Kettle Moraine YMCA does not discriminate on the basis of race, color, religion, gender, age, national origin, marital status, veteran status, sexual orientation, mental or physical disability, or any other basis prohibited by statue. The Y has the authority to deny or revoke membership and/or program privileges if the member/participant abuses or misuses any Y owned or operated equipment or facilities; engages in conduct, which is abusive, illegal, and disruptive, or poses a threat to the safety of others; engages in activities contrary to the mission and purpose of the Y.

Member Code of Conduct »

Every person who steps through the doors of the Kettle Moraine YMCA is asked to uphold the principles of caring, honesty, respect, and responsibility at all times. As a guide they lead us to the expectation that all members enjoy a safe, welcoming and comfortable environment. It is expected that each of us show respect and caring for others, that each person takes responsibility for their own actions, that each of us behaves honestly, and are open to guidance by Y staff.

  • Attire must be appropriate for the activity and free of inappropriate wording and pictures.
  • Intimidating/harassing behavior of any type is not permitted.
  • A person’s individual possessions should not be tampered with in any way.
  • This facility is shared by all of us; help us keep it clean and free from vandalism.
  • This is a drug free environment. Use of any
    illegal substances as well as alcohol or tobacco is prohibited in the Y and on the Y grounds.

Please help the staff by taking responsibility for your own actions, enforcing these expectations with each other by immediately involving staff while an issue is arising. All reported incidents will be fully investigated. Suspension or termination of Y membership privileges may result from a violation of this Code of Conduct.

Age Use Policy »

West Washington Branch

Children under the age of 8 must have direct supervision at all times by a supervising individual who is 16 years or older, unless participating in a supervised class.

Children 8 and older may be unaccompanied but need to check in at the Welcome Desk with a membership card.

Circuit Weight Center, Free Weight Center and Group Exercise Classes:

For the safety of children and participants these areas are for adults and youth 14 and older. Children under 14 are not allowed in these program areas or classes. This includes sitting or watching from the side. As a service to our members and guests, the Y offers babysitting services for children ages 6 weeks through age 7. Some exceptions are as follows:

Youth ages 12-13 may attend a group exercise class with a supervising adult.

Youth ages 12-13 may use the Circuit Weight Center with a supervising adult after attending an orientation together. Access is only during specific times: Fridays 6:00pm-10:00pm, Saturdays 11:00am-6:00pm, Sundays 11:00am-4:00pm.

Youth ages 11-13 may use the Free Weight Center with a supervising individual or through these methods:

  • Completion of the Intro to Weight Training Program
  • While working with a YMCA Certified Personal Trainer

Virtual Vault & Fit Zone at West Washington Branch

Ages 8 and up are allowed without a parent.

Children ages 6-7 years old must be accompanied by a supervising individual the entire time.

Children younger than 6 years are not permitted to use the equipment.

Feith Family Ozaukee Branch

Children under the age of 10 must be accompanied by a parent, guardian, or supervising individual 16 years or older while at the Y.

Children ages 8-9 cannot simply be dropped off, parent, guardian, or supervising individual 16 years or older must be present in the facility.

Children under the age of 8 must be supervised at all time while in our YMCA. Supervision must be by a parent, guardian, or supervising individual 16 years or older or by a designated YMCA staff member during a YMCA program.

Fitness Center

Members and Guests ages 9 & under are prohibited from using the Fitness Center at all times. No Exceptions.

Children ages 10-12 must complete an orientation with their parent, or guardian before using the Fitness Center. After the orientation they may use cardio machines and equipment directly adjacent to their parent or guardian during specified non-peak times. Children 10-12 may NOT use the Fitness Center M-F 5:00pm-7:30pm or Sat/Sun Open -1:00pm.

Children ages 13-15 must complete an orientation before using the Fitness Center.

River Shores Branch

All participants must be 18 years or older to use the facility.

Age Use Policy - Pools »

This policy has been updated with our members and guests’ safety in mind. The changes align with the Kettle Moraine YMCA Association policy and are compliant with our insurance carrier.

  • To increase safety, children 7 years and under MUST be actively supervised by an individual 16 years or older who is in the water and within arm’s reach at all times.
    • Children in a supervised class or have the ability to pass a swim test are the only exception.
    • Children 7 years and under that pass the swim test must be actively supervised by an adult 16 years or older on the pool deck.

  • To ensure safety, lifeguards have the right to request that individuals complete a swim test.

  • Water slide height requirements:
    • West Washington Branch:
      • Body Slide Rules: Patrons must be at least 40 inches tall or pass the swim test to use the body slide.
      • Tube Slide Rules: Patrons must be at least 48 inches tall or pass the swim test to use the tube slide.
    • Feith Family Ozaukee Branch:
      • Children must be 50” tall or pass a swim test to use the slide.

Attire Policy »

This attire policy aligns with the Y's mission and core values, so that everyone is comfortable when they come to the Y. Staff may ask a member or guest to change because of inappropriate attire.

  • No clothing with vulgar or profane writing or pictures.
  • Shirts must be worn at all times.
  • No bare midriffs. (Shirts must be worn over running bras)
  • Swimwear is only to be worn in the pool areas.

AWAY Membership Program »

No matter where you are traveling in the USA and abroad, you’re always welcome at the Y. You may use your Y membership at other Ys across the state, country and world; however, members should purchase their membership in the community where they live. Keep your valid membership card with you when you travel to verify your membership. Visit www.ymca.net for more information. Some restrictions and fees may apply. AWAY members receive member price during our community registration period. Ask for more details at the Welcome Desk.

Cancelled Classes/Credits/Refunds »

Programs/services lacking sufficient enrollment may be cancelled. If this happens you may transfer to another program/service, receive a credit or receive a refund. If you need to withdraw from a program/service before it begins we will be happy to issue a credit voucher, refunds are not given. Programs/service dates that land on holidays or are cancelled for inclement weather are not refundable and do not qualify for a credit. Late registrations are accepted for most classes, up to 3 weeks into a session; however, class fees will not be prorated.

Credit vouchers are only good for 1 year from the date the credit voucher was created. The Y reserves the right to change program/service times or locations should a situation arise. Programs/service participants will be notified of the change and credit vouchers will be issued if the participant is unable to attend the new program/service time.

Check-In Procedure »

Your safety is our number one concern! While you and your family are here using our facility, we want you to feel safe. For that reason, we require everyone, each time they visit the Y, to either scan their membership card, show a community participant pass, or check in with a photo ID. The Kettle Moraine YMCA regularly compares its membership database to the National Registry of Convicted Sex Offenders. It is our policy to terminate the membership or deny access to anyone registered as a sex offender.


Your membership card is your key to the Kettle Moraine YMCA! Present your card every time you enter the building. All members, ages 8 and older, receive a membership card when they join. If you haven’t received your photo card yet, please stop at the Welcome desk to have your picture taken. If a member forgets his/her card, the member must verify membership with a photo ID. Lost or stolen cards must be reported and replaced at a $5 fee. Please let our staff know if you need a replacement card. Personal belongings may not be given as a substitute for your membership card.

Community Participants in Programs:

Program participants must register at the Welcome Desk prior to attending the first class of the session. The participant will receive a Community Participant Pass valid for the length of the class. The participant will need to bring that pass for each class to be admitted into the building. Photo ID is required for those 18 years and older accompanying the participant to class.

Day Pass Users:

Guests 18 years and older must present a photo ID card each and every time they purchase a day pass.

Core Values »

To ensure that all members and community participants enjoy a safe, welcoming and comfortable environment, every person who steps through the door of the Kettle Moraine YMCA is asked to uphold the four core values of honesty, respect, responsibility, and caring.

Electronic Devices »

The use of digital cameras, camcorders, cell phones and other electronic devices capable of recording an image are prohibited in all locker rooms, restrooms and all aquatic areas.

Locker Rooms & Shower Facilities »

West Washington Branch

Family & Special Needs Locker Room:

This locker room is for special needs individuals and families. Youth 7 and under must be accompanied by a supervising individual. Adults with opposite sex children ages 4 and older must use the family locker room.

Boys & Girls Locker Rooms (Upstairs):

Youth ages 7 and under must be accompanied by a supervising individual while using the locker room facilities. Youth ages 3 and under may use the opposite sex locker room if accompanied by a supervising individual. Youth ages 4 and older must use the same gender locker room and showers or the Family/Special Needs Locker room with a supervising individual.

Men & Women Adult Locker Rooms (Downstairs):

Adults age 18 and older are permitted to use the adult locker rooms.


River Shores Branch

Men & Women Adult Locker Rooms:

Adults age 18 and older are permitted to use the adult locker rooms.


Feith Family Ozaukee Branch

Youth ages 7 and under must be accompanied by a supervising individual while using the locker room facilities. Youth ages 3 and under may use the opposite sex locker room if accompanied by a supervising individual. Youth ages 4 and older must use the same gender locker room and showers or the Family/Special Needs Locker room with a supervising individual.

Family Locker Room:

This locker room is for families and special needs individuals. Parents with children of the opposite gender who are older than age 4 must use family locker room.

Women's Locker Room:

Women, girls and boys ages 3 and younger with mother/guardian may use this locker room.

Men's Locker Room:

Men, boys and girls ages 3 and younger with father/guardian may use this locker room.

Locks And Lockers »

River Shores Branch
Members and community participants using lockers at the River Shores location are asked to bring their own padlock.


West Washington & Feith Family Ozaukee Branches
All members and community participants using lockers at the West Washington location must leave their membership card or participant pass in exchange for a key to a locker. Individuals who lose locker keys will be charged a $20 replacement fee. The Kettle Moraine YMCA is not responsible for lost or stolen property. You are strongly encouraged to lock your belongings.

Membership Hold Option »

Our hold option allows members the option of temporarily suspending a continuous EFT membership. Your membership may be placed on hold for a minimum of 2 months and a maximum of 4 months in one calendar year. Written notice must be provided to the Y at least 10 days prior to the EFT withdrawal date of the membership being placed on hold.  Monthly hold fees are $5 and will be paid through EFT for the term of the hold, and then membership will automatically return to the regular rate.

Mission »

The mission of the Kettle Moraine YMCA is to put Christian principles into practice that build a healthy spirit, mind and body for all.

Payments »

Program fees must be paid in full at the time of registration. Payment can be made by cash, check, Visa or MasterCard.

Photo ID »

Guests over the age of 18 are required to present a photo ID or membership card with a photo. For your safety the Y denies membership, access to the facility and/or participation to registered sex offenders.

Photos »

From time to time, photographs may be taken of participants to use for promotional purposes. These pictures will be used in publications, on our web site and Facebook page. If you do not wish to have your photo taken, please notify the photographer and/or class instructor. The Y is not responsible for photos taken by parents of children on field trips.

Program Registration »

As a Y member, you’ll have first priority when it comes to programs that require registration. Registration is easy online at www.kmymca.org/programs/register/, in person at our Welcome Desk or over the phone.

Member Rate (M)

To receive the reduced member program rate, your membership must remain active during the program you are currently enrolled in. If the membership lapses during the class, the difference between the member and community participant rate must be paid.

Community Participant Rate (CP)

When a membership is purchased within the first two weeks of the class that you are currently registered as a community participant, the difference between the community participant and member rate will be refunded in the form of a credit voucher or applied to your membership.

Terminate Membership »

We’ll be sorry to see you leave, but if it becomes necessary to cancel your membership, you must provide a 10-day written notice in advance of your EFT date. All membership cards must be turned in at the time of cancellation and a termination for must be completed. No terminations are accepted over the phone or by fax. Prepaid memberships will terminate at the end of their term. Refunds are not given on prepaid/annual memberships or due to non-use, missed classes or without notice 10 days in advance of the EFT date.

Towel Service »

West Washington & River Shores Branches
Towel service is exclusively for members. Community participants and SilverSneakers® participants are asked to bring their own towels.

Feith Family Ozaukee Branch
Shower towel service is available for an additional small monthly fee. Please see the Welcome Desk for details. Small towels are included with the membership and are available to all members.

Weather Related Closing Policy »

Our buildings usually remain open during inclement weather. However, we do cancel classes and programs.

West Washington & River Shores Branches: Weather Related Closing Policy

Feith Family Ozaukee Branch: Weather Related Closing Policy